Frequently Asked QuestionsAugust 20, 2020 2020-10-08 11:29
Frequently Asked Questions
If you are having problems entering your credit card information online to complete your order, the problem my be your browser. If you are using Internet Explorer, please try opening a new browser window using Chrome or Firefox. If the problem persists, please email or call us for support.
We are not removing masks from shipments to use for samples as we are shipping every available mask to people who need them.
No, The Communicator™ mask is available only with ear-loop.
The Communicator™ mask is a surgical mask and can be used as a Level 1 mask to provide protection. When used as directed, surgical face masks are effective in reducing the spread of COVID-19. The Communicator™ surgical face mask is FDA approved to be safe to use, according to directions.
The Communicator™ surgical face mask is FDA approved to be safe to use, according to directions. There is nothing sprayed on the mask. The Anti-Fog claim is the film, not the mask. There are no chemicals used in the production of the masks.
No, custom prints are not available.
No, there are no expiration dates on The Communicator™ masks. Customers are encouraged to keep masks in climate-controlled environments.
No, the mask does not fog. The Anti-Fog claim is the film, not the mask. There are no chemicals used in the production of the masks.
Yes, The Communicator™ is an FDA approved Surgical Facemask with Clear Window.
Regulation: 21 CFR 878.4040
No, The Communicator™ mask does not have Health Canada approval. Canadian Hospitals can
utilize the Waiver.
No, Communicator mask does not have CE Mark. European Hospitals can utilize the Waiver
process of their institution if they wish to use Communicator masks.
The Communicator™ is a Class II, Code FXX Medical Device as FM86000 ASTM Level 1 Surgical
Yes, The Communicator™ helps meet the “Effective Communication” clause of the Americans
with Disabilities Act of 1990. The Communicator™ mask has a clear window around the mouth
and nose area which allows for lipreading and face reading; this clear window assists those
people who are visual communicators.
The Communicator™ mask is not an N-95 mask. Communicator mask is a surgical mask and can be used as a Level 1 mask to provide protection.
Approximately 4.75 inches long and 1.35 inches in the middle and tapers to .5 inch at the
end. The size of the window is large enough to see all of the mouth area when the mask is worn
The Communicator™ mask is FDA approved as a one-time use disposable surgical face mask. Any cleaning or sanitizing of disposable PPE needs to be cleared by your healthcare facility
infectious disease and prevention unit and users assume full responsibility and any
risks/liability. Again, this mask is designed to be a one-time use and then dispose of properly.
The Communicator™ was designed to be a single-use disposable surgical face mask; to use the mask in any other way than intended use is not recommended and users do so at their own risk.