Before the appointment begins:

For providers, preparing to work with deaf and hard of hearing patients is essential and starts even before the appointment. When scheduling the appointment, ensure the provider understands how the patient prefers to communicate and whether the patient needs an interpreter. Additionally, once at the office, visible signs should display the most vital information.  

During the appointment:

Additionally, reduce background noise and ensure the room is well-lit. The patient needs to see your face and any written information. A provider’s face is an essential communication tool. When possible, use The Communicator™ disposable face mask with window, which allows the patient to see lip movement when you are speaking. The provider should support what they say by using facial expressions, only improving comprehension. In addition, use other forms of communication like writing and signing. The goal is comprehension. As a provider, you need to be able to use all the tools available to you.  

Overall, One of the biggest differences in treating patients who are deaf and hard-of-hearing is a lack of understanding about the needs of visual communication. By being thoughtful about the medical device tools available, a provider can help these patients avoid prolonged and unnecessary illnesses due to inadequate communication with healthcare providers. Minor changes to the communication protocols can create a more inclusive environment, helping more patients have better outcomes.