Best Practices for Communicating with Patients During PPE Use

Personal protective equipment (PPE) plays a vital role in keeping healthcare and dental workers and patients safe. Yet one of the biggest challenges with PPE is how PPE impacts the communication process. Traditional masks can muffle speech and block facial expressions, creating barriers for providers and patients—especially those who rely on lipreading or visual cues. A new, innovative communication mask becomes an essential tool that protects against germs and does not block communication.

What Is a Communicator™ Mask?

The Communicator™ mask is a type of face mask designed with a transparent window or panel, allowing patients to see the wearer’s mouth and facial expressions. Unlike standard surgical masks, these masks support both safety and accessibility.

Why Communicator™ Masks are Critical in Health, Medical, Surgical, and Dental Care

• Accessibility for Deaf and Hard of Hearing Patients: Communicator™ mask allows patients to lipread and interpret facial expressions, which is crucial for understanding care instructions.
• Building Trust: Patients feel more comfortable and reassured when they can see a caregiver’s smile or expressions, even in high-stress medical environments.
• Meeting Compliance Standards: Using a certified Communicator™ mask helps organizations align with Americans with Disabilities Act (ADA) communication requirements while maintaining infection control.

Best Practices for Communicating with Patients During PPE Use

1. Use Certified Communication Masks
   Choose FDA-cleared and ASTM-certified options that provide both surgical/medical-grade protection and visibility.
2. Speak Clearly and Slowly
   Background noise and stress can make communication harder. Enunciate without shouting.
3. Incorporate Gestures and Visual Aids
   Pointing, hand gestures, and written notes help reinforce understanding.
4. Confirm Patient Understanding
   Ask patients to repeat key instructions or demonstrate what they heard to ensure clarity.
5. Leverage Technology When Needed
   Use captioning apps, printed pamphlets, captioned videos, and qualified interpreter services if a patient needs additional support.

Final Thoughts

Effective communication is just as important as infection prevention in healthcare and dental care. By using Communicator™ mask with clear window and following best practices, medical and dental providers can create safer, more accessible environments where patients feel heard, understood, and respected.